We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
Who we are
Our website address is thedoughhook.co.uk.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Our website
This privacy policy relates to your use of our website, thedoughhook.co.uk.
Throughout our website, we may link to other websites owned and operated by certain trusted third parties to bring you related content. These other third party websites may also gather information about you in accordance with their own separate privacy polices. For privacy information relating to these other third party websites, please consult their respective privacy policies as appropriate.
Our collection and use of your personal information
We collect personal information about you when you access our website, register with us, contact us, send us feedback, post material to our website and complete customer surveys or participate in competitions via our website.
We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:
- your name, address and contact details
- date of birth (if appropriate)
- details of any feedback you give us by phone, email, post or via social media
- information about the services we provide to you
- your account details, such as username or login details
We use this personal information to:
- create and manage your account with us
verify your identity - provide services to you
- customise our website and its content to your particular preferences
- notify you of any changes to our website or to our services that may affect you
improve our services
This website is not intended for use by children under the age of 16 and we do not knowingly collect or use personal information relating to children.
Our legal basis for processing your personal information
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely and these will depend on the personal information in question and the specific context in which we collect it.
The legal bases we may rely on include:
- Consent: where you have given us clear consent for us to process your personal information for a specific purpose
- Contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
- Legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
- Legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
Further information—the personal information we collect, when and how we use it
Comments and Ratings
When visitors leave comments on our site, we collect the data shown in the comments form and also the visitor’s IP address and browser user agent string to help spam detection.
When comment ratings are given, we store the rating a user has given to a recipe together with the IP address as this is used as one of the measures to prevent rating spam.
An anonymized string created from your email address (also called a ‘hash’) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, if you use Gravatar, your profile picture will be visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images which include embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from such images on the website.
Contact Form
You are not required to provide us with any contact details to use our website. However, if you choose to use our ‘contact form’ feature or otherwise get in touch with us, we will use the information you send us for the purpose of responding to your enquiry. When we use your personal data for this purpose, we do so for customer servive purposes. We will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with any legal obligations to which our business is subject. We will only keep the information provided for as long as is necessary to deal with your enquiry. We will not use the information submitted through the form for marketing purposes.
Cookies
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website.
If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will usually last for one year.
When a user rating is left by a web user, we store a WPRM_User_Voted_%recipe% cookie (with %recipe% being the ID of the recipe) that contains the rating this user has given to a particular recipe. This cookie is used as one of the measures to prevent rating spam.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
We use anonymous cookies to prevent users from seeing the same popup repetitively in an attempt to make our users experience more pleasant while still delivering time sensitive messaging. These usually expire after 1 week.
For further information on our use of cookies, please see our Cookie Policy.
For further information on cookies generally visit the ICO’s website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
The plugin we use to create popups (Popup Maker) anonymously tracks popup views and conversions to prevent them reoccurring once viewed.
We use Google Analytics and 1and1 to collect analytic information but it is only processed in a way which does not identify anyone. We do not make, and do not allow Google or 1and1 to make any attempt to find out the identities of those visiting our website.
Social Media Buttons
On our website we offer you the option to use social media ‘buttons’. To protect your personal data, we do this through the use a plugin called “Shariff”. The share buttons on our site are implemented as static images, which contain a link to the corresponding social network site. If you click on one of the buttons, you will be redirected to the respective social network site in the same way that normal links would do. Only then will the social network probider get information about you, for example, your IP address. If you choose not to click on a share button, no data will be transmitted. Information about the collection and usage of your date on the social network sites can be found in the corresponding terms of use of the respective provider. More information about the plugin and the Shariff solution can be found here: https://wordpress.org/plugins/shariff/
On our website we offer share buttons for the following services/companies: Facebook, GooglePlus, Pinterest, Twitter, and RSS.
Media.net
This site uses Media.net for advertising revenue purposes. Media.net state that they do not collect store or use any personal data for ad targeting. They may user IP addresses for fraud identification and mitigation. For more information on Media.net’s use of personal date, please refer to their Privacy Policy.
How long do we keep this information for?
We will only keep information about your visit to our website for as long as is necessary for the purposes we’ve mentioned.
Who do we share this information with?
We share information about visitors to our website with service providers who help us administer and manage the site.
We may also share information about your use of our website with advertising networks, although you cannot be personally identified from this information.
Where do we transfer this information to?
Information we collect about your use of our website is held by our service provider(s) on secure servers located outside the European Economic Area (EEA).
We protect your privacy by ensuring our service provider(s) use Standard Contractual Clauses to safeguard your data. If you require further information about these safeguards, please contact us.
Information you send us
You do not have to supply us directly with any information when you use our Website. If you choose to use our ‘contact us’ feature or otherwise get in touch with us, we will use the information you send us for the purpose of responding to your enquiry. When we use your personal data for this purpose, we do so for our legitimate business interest in communicating with you in accordance with your wishes and expectations. We will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.
How long do we keep this information for?
We will only keep your information for as long as is necessary in order to manage your query. We may keep records of routine queries for up to 12 months but in some cases (for example where the query relates to a contract between us, or where we need to obtain legal advice in order to respond to a complaint) we may need to retain a record of our communications for up to seven years.
Who do we share this information with?
We will share your data with our service providers and our professional advisers if this is necessary in order to resolve a query or complaint.
Otherwise we will not share your information with any third party unless:
- we have your permission
- we are required to do so by law
this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party - this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners)
Where do we transfer this information to?
Again, information you send us via our website is held by our service provider(s) on secure servers located outside the European Economic Area (EEA). We protect your privacy by ensuring our service provider(s) use Standard Contractual Clauses to safeguard your personal data. If you require further information about these safeguards, please contact us.
Information you give us when you sign up for our newsletter
How do we use this data?
You do not have to sign up for our newsletter to use our website however, if you chose to do so, you will be asked to provide us with your contact details.
If you do sign up for our newsletter, we will use the personal data you provide :
- to provide you with newsletters and other promotional information that you request from us;
- to manage your online account; and,
- to notify you about changes to our services.
When we use your personal data for these purposes, we do so for our legitimate interests in managing and administering online accounts and for our legitimate business interests in developing and promoting our services and communicating with you in accordance with your wishes and expectations. You can object to our use of your data for these purposes at any time. For further information about the way we use your data for direct marketing purposes see our marketing section below.
How long do we keep this information for?
Information we hold for the purpose of managing your online account or profile is held by us for as long as your account or profile continues to be active.
Information we hold for direct marketing purposes so that we can send you newsletters and other promotional material is held by us for as long as you continue to be interested in receiving our marketing communications. However, you can tell us to stop using your details for marketing purposes at any time by contacting us using our Contact page or by email to .
Who do we share this information with?
We share this data where necessary with our service providers and professional advisers.
Otherwise we will not share your information with any third party unless:
- we have your permission;
- we are required to do so by law; or,
- this is necessary so that we can enforce our rights or property or the rights or property of any third party.
Where do we transfer this information to?
Information we collect when you sign up for our newsletter or set up an online account or profile is held by our service provider(s) on secure servers located outside the European Economic Area (EEA). We protect your privacy by ensuring our service provider(s) use Standard Contractual Clauses to safeguard your personal data.
Marketing
How do we use this data?
We will use contact details you give us to deliver promotional information that you request or that we feel may interest you. We will also use this information to gain insights into the needs and interests of our customer base and to evaluate the effectiveness of our marketing activities.
We will only contact you for marketing purposes by email if you have consented to this.
When we use your data for our direct marketing purposes, we do so for our legitimate interests in promoting our business and the services we offer.
How long do we keep this information for?
We keep information for direct marketing purposes for as long as you continue to be interested in receiving our marketing communications. We actively monitor and delete contacts from our database after a period of recipient inactivity.
You can tell us to stop using your details for marketing purposes by contacting us using our Contact page or by email to
Who do we share this information with?
Where necessary we share this data with our service providers.
Otherwise we will not share your information with any third party unless:
- we have your permission;
- we are required to do so by law; or,
- this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party.
Where do we transfer this information to?
Information we hold for direct marketing purposes is held by our service provider(s) on secure servers located outside the European Economic Area (EEA). Again, we protect your privacy by ensuring our service provider(s) use Standard Contractual Clauses to safeguard your personal data.
Your rights
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations - receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
- email us
- let us have enough information to identify you (e.g. account number, user name, registration details),
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let us know the information to which your request relates, including any account or reference numbers, if you have them.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone 0303 123 1113.
Changes to this website privacy policy
This website privacy policy was published on 5 June 2018 and last updated on 18 February 2019.
We may change this website privacy policy from time to time, when we do we will inform you with a notification on our home page which you will see the next time you visit our website and by email if you are subscribed to our newsletter.
How to contact us
Please contact us if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us, please send an email to
